TERRIBLE CUSTOMER SERVICE
|
[0 replies] |
21 MAY 2014, 05:48 |
|
| WHILE SEARCHING ONLINE FOR A PLACE TO STAY IN KOH PHANGAN, WE STUMBLED ACROSS WHAT WE THOUGHT WAS A GREAT DEAL ON HOTELS.COM. SINCE WE ARE A GROUP OF 3 PEOPLE WE BOOKED A ROOM WITH A MAX OCCUPANCY OF 3 ADULTS. IN THE ROOM INFORMATION SECTION IT IMPLYED THAT IT WOULD BE 2 TWIN BEDS AND 1 ROLL AWAY BED AS PART OF THEIR COMPLIMENTRY SERVICES. I MADE SURE TO INCLUDE THE DETAILS OF THE THIRD PERSON IN THE SPECIAL REQUESTS SECTION DURING THE BOOKING SO THEY KNEW WHAT TO EXPECT. WE ARRIVE AT THE HOTEL ONLY TO BE TOLD WE OWED 1000 BAHT MORE FOR THE EXTRA PERSON (WE ONLY PAYED 2000 FOR THE ROOM). WHEN WE EXPLAINED THE SITUATION AND EVEN SHOWED THEM ONLINE THE ERROR ON THE HOTELS.COM WEBSITE, THEY REFUSED TO DO ANYTHING ABOUT IT. WE HAD NO CHOICE BUT TO PAY BECAUSE WHEN YOU BOOK ONLINE YOUR BOOKING IS NON REFUNDABLE. WE HAD TO PAY FOR THEIR ERROR.
THERE WERE SOME POSITIVES ABOUT MILKY BAY THAT INCLUDE:
- NICE AMMENITIES
- FRIENDLY STAFF (EXCEPT AT RECEPTION)
- CLOSE TO THE BEACH
THERE ARE HOWEVER SOME ADDITIONAL CONS:
- POOR LOCATION (ABOUT 3 KM FROM TOWN) NO RESTAURANTS NEARBY.
- NO WIFI IN THE ROOMS
- PRETTY SURE THERE WAS A FAMILY OF ANIMALS LIVING IN THE ROOF OF OUR HUT
WITH LITERALLY 100 PLACES TO STAY ON SUCH A SMALL ISLAND IS IT WORTH TAKING THE RISK STAYING AT MILKY BAY RESORT? I WOULD SAY NO! |
| Posted by CLAYTON P on Wednesday 21 May 2014 |
|
GREAT PLACE
|
[0 replies] |
09 DECEMBER 2013, 03:20 |
|
| A VERY NICE PLACE INDEED! I STAYED FOR 2 WEEKS.
THE BUNGALOWS HAVE A GREAT VIEW ON THE OCEAN. THE RESORT IS A BIT OFF THE MAINROAD AND IS VERY QUIET, WHICH FOR ME IS A BIG PLUS.
THE FAMILY WHICH IS RUNNING THE RESORT IS VERY SWEET AND FRIENDLY, VERY WELCOMING.
|
| Posted by MIRO on Monday 09 December 2013 |
|
BEACH MOON RESORT
|
[1 replies] |
21 JANUARY 2012, 09:03 |
|
| THIS IS THE MOST WONDERFUL PLACE! THE BUNGALOWS MADE OF WOOD ARE CHARMING AND THE PORCH IS GREAT FOR WATCHING THE SUNRISE AND SUNSET OVER THE SEA.
THE FAMILY THAT RUNS THE RESORT ARE FRIENDLY, HELPFUL...AND IT IS HERE WE HAD THE BEST FOOD IN THAILAND!
BONNIE AND DAPHNE |
| Posted by TSAIBONNIE on Saturday 21 January 2012 |
|
GREAT PLACE TO STAY!
|
[0 replies] |
14 JANUARY 2012, 01:45 |
|
| WE STAYED HERE FOR A FEW DAYS IN SUMMER 2010 AND HAD A WONDERFUL TIME! THE FOOD WAS HOME-COOKED BY THE LOCAL OWNERS AND WAS SO TASTY - THE HOMEMADE OMLETTES ESPECIALLY! THE ACCOMMODATION WAS BASIC BUT ALL YOU NEED. IT IS OFF THE BEATING TRACK BUT A PERFECT PLACE TO GET AWAY FROM IT ALL. WE HAD DAYS WHEN WE WERE THE ONLY PEOPLE ON THE BEACH! I WOULD LOVE TO GO BACK HERE SOMEDAY ;) |
| Posted by VANWILDER on Saturday 14 January 2012 |
