PHANGAN INFO POLICY FOR CUSTOMERS
TO AVOID CONFUSION AND PROBLEMS PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD OUR POLICIES BELOW BEFORE ARRIVING AT YOUR ACCOMMODATION.
DESCRIPTION OF TERMS USED
PHANGAN INFO refers to the booking agent Phangan Info Co. Ltd.
THE WEBSITE refers to the website http://www.phangan.info which is owned by PHANGAN INFO.
THE RESORT refers to the resort/hotel where accommodation has been booked by PHANGAN INFO for THE CUSTOMER.
THE CUSTOMER refers to the person(s) booking the room(s) through PHANGAN INFO at THE RESORT.
BOOKING RECEIPT refers to the receipt sent from PHANGAN INFO to THE CUSTOMER and THE RESORT to confirm the reservation is complete.
PHANGAN INFO provides hotel information and an online reservation service helping THE CUSTOMER to book rooms at THE RESORT via THE WESITE. In the case that PHANGAN INFO reserves accommodation at THE RESORT for THE CUSTOMER, PHANGAN INFO will send a BOOKING RECEIPT by email or fax which the customer must print and show during check-in at THE RESORT.
PHANGAN INFO will not distribute or sell any of the personal information from THE CUSTOMER to any third parties.
Secure credit card transactions are done via THE WEBSITE at https://www.phangan.info/payment using a Thawte certificate to ensure secure transmission of your information.
CANCELLATION & REFUND POLICY
A FULL REFUND to your credit card can be processed up to 3 days after payment received. After 3 days any cancellation will be subject to the policy of the resort which is always NON-REFUNDABLE unless specified. The commission paid to PHANGAN INFO is always NON-REFUNDABLE in any case.
CUSTOMER NO SHOW OR EARLY CHECK-OUT THE RESORT RESERVES THE RIGHT TO NO REFUND.
Cancellations must be confirmed by email or fax, PHANGAN INFO will not process cancellations by telephone.
Reservations with arrival date within 1 month strictly NO REFUND.
The customer has 3 days from the date of payment completed to amend any booking details. After 3 days any amendment must be processed by THE RESORT and depends entirely on the policy of THE RESORT. The commission paid to PHANGAN INFO is always NON-REFUNDABLE in any case.
Booking amendments must be confirmed by email or fax, PHANGAN INFO will not process amendments by telephone.
Reservations with arrival date within 1 month strictly NO AMENDMENTS.
The customer must arrive on the date specified on the booking receipt; most resorts will only hold the room(s) 1 night before cancellation with NO REFUND. If the customer will arrive late, they must email or fax the resort or PHANGAN INFO to confirm change of date at least 2 days before the arrival date.
Check-in time varies for each resort; please check our website for details. The customer must print a copy of the BOOKING RECEIPT sent by PHANGAN INFO and show to the resort during check-in time. The name printed on the BOOKING RECEIPT must be the person to check-in which will be verified by passport identification.
During the check-in process the customer will be asked to pay the full amount remaining as shown on the BOOKING RECEIPT before allowed to enter the room. In order to help the resort staff, please ensure that you have the necessary money to fully pay for the room(s) before you arrive at the resort. The staff at the resort reserves the right to cancel the reservation with NO REFUND if the customer does not pay the full amount owed on arrival.
ALL THERE IS TO DO NOW IS RELAX AND WAIT. HAVE A GREAT HOLIDAY!
PHANGAN INFO STAFF
While the information published on THE WEBSITE is regularly kept up-to-date and are believed to be correct at the time of writing, PHANGAN INFO will not be responsible for any discrepancies between the information provided and the actual facilities or service at THE RESORT on the date of arrival. Any error in the terms of services, facilities or descriptions displayed on THE WEBSITE in relation to THE RESORT will not be the responsibility of PHANGAN INFO; the staff, facilities, service or general condition of THE RESORT is solely the responsibility of THE RESORT itself.
Changes in conditions or circumstances may occur after the reservation payment date which may make the information displayed on THE WEBSITE to be no longer accurate or incorrect; PHANGAN INFO cannot be responsible for these differences.
PHANGAN INFO will not be responsible for any loss at THE RESORT or any loss resulting from THE CUSTOMER relying on any information provided on THE WEBSITE.