TERRIBLE CUSTOMER SERVICE
|
[0 replies] |
21 MAY 2014, 05:48 |
|
| WHILE SEARCHING ONLINE FOR A PLACE TO STAY IN KOH PHANGAN, WE STUMBLED ACROSS WHAT WE THOUGHT WAS A GREAT DEAL ON HOTELS.COM. SINCE WE ARE A GROUP OF 3 PEOPLE WE BOOKED A ROOM WITH A MAX OCCUPANCY OF 3 ADULTS. IN THE ROOM INFORMATION SECTION IT IMPLYED THAT IT WOULD BE 2 TWIN BEDS AND 1 ROLL AWAY BED AS PART OF THEIR COMPLIMENTRY SERVICES. I MADE SURE TO INCLUDE THE DETAILS OF THE THIRD PERSON IN THE SPECIAL REQUESTS SECTION DURING THE BOOKING SO THEY KNEW WHAT TO EXPECT. WE ARRIVE AT THE HOTEL ONLY TO BE TOLD WE OWED 1000 BAHT MORE FOR THE EXTRA PERSON (WE ONLY PAYED 2000 FOR THE ROOM). WHEN WE EXPLAINED THE SITUATION AND EVEN SHOWED THEM ONLINE THE ERROR ON THE HOTELS.COM WEBSITE, THEY REFUSED TO DO ANYTHING ABOUT IT. WE HAD NO CHOICE BUT TO PAY BECAUSE WHEN YOU BOOK ONLINE YOUR BOOKING IS NON REFUNDABLE. WE HAD TO PAY FOR THEIR ERROR.
THERE WERE SOME POSITIVES ABOUT MILKY BAY THAT INCLUDE:
- NICE AMMENITIES
- FRIENDLY STAFF (EXCEPT AT RECEPTION)
- CLOSE TO THE BEACH
THERE ARE HOWEVER SOME ADDITIONAL CONS:
- POOR LOCATION (ABOUT 3 KM FROM TOWN) NO RESTAURANTS NEARBY.
- NO WIFI IN THE ROOMS
- PRETTY SURE THERE WAS A FAMILY OF ANIMALS LIVING IN THE ROOF OF OUR HUT
WITH LITERALLY 100 PLACES TO STAY ON SUCH A SMALL ISLAND IS IT WORTH TAKING THE RISK STAYING AT MILKY BAY RESORT? I WOULD SAY NO! |
| Posted by CLAYTON P on Wednesday 21 May 2014 |
|
EXCELLENT RESORT!
|
[0 replies] |
20 DECEMBER 2011, 11:02 |
|
| THANKS TO CHRIS AND HIS STAFF FOR SOME WONDERFULL DAYS. ISOLATED AND VERY BEAUTIFUL LOCATION. WE'LL BE BACK NEXT YEAR.... |
| Posted by HEDEGAARD78 on Tuesday 20 December 2011 |
|
THANKS
|
[0 replies] |
23 DECEMBER 2007, 10:35 |
|
| JUST WANT TO THANK YOU AND YOUR STAFF AT MILKY BAY FOR SOME WONDERFUL TIME.
WILL BE BACK AND STAY WITH YOU NEXT TIME.
BEST REGARDS FROM SWEDEN |
| Posted by GDAYMATE on Sunday 23 December 2007 |
